Exchanges

If you need a different size or color, you can exchange the product within the 30-day return period. If 30 days have gone by since your purchase, unfortunately, we cannot offer you an exchange. 

If you want to swap a final sale item for one that is not marked down, you will be required to settle the price difference. 

If you prefer not to exchange your items for another within our store, we can send you a voucher of equivalent value to use on your next purchase. 

Once we receive your returned item, our team will inspect it to ensure it meets the conditions for exchanges. If everything is in order, we will process with your exchange within 3-5 business days. 

Please note that return shipping costs will be the responsibility of the customer. We recommend using a trackable shipping service to ensure your return reaches us safely. We do not take responsibility for any lost or damaged items during the return shipping process.

Refunds

We offer refunds in the following situations:

1. Delivery Issues: If your order is lost in transit or has not been delivered within a reasonable timeframe, we will investigate the matter promptly. If you ask for a refund and we determine that the issue is due to a delivery problem on our end, you will be eligible for a full refund.

2. Deficient or Defective Items: In the unfortunate event that you receive a deficient or defective item, please contact us immediately with details and photographic evidence. We will work with you to resolve the issue, either by providing a replacement or issuing a full refund.

 Gift cards are not refundable. 

General conditions

To be eligible for a refund or exchange, the following conditions must be met:

1. The item must be unused, in the same condition that you received it, and in its original packaging.

2. For refunds, the issue must fall under the categories mentioned in the refund policy above.
 

Exchanges and refund process

1. Send an email to our customer support team at contact@malkalondon.com, including your order number and detailing the concern with your order.

2. You can expect to hear from us within 48 hours, providing you with the return address and further instructions to proceed with your return.